Refund and Exchange Policy

At Alara, we take pride in crafting every item with meticulous attention to detail. As a testament to the quality of our products, we adhere to a strict ‘No Refund’ policy. Personalized items are not eligible for return or exchange. However, in exceptional cases, exchanges may be allowed.

To qualify for an exchange, the following conditions must be met:

• Proof of purchase (order number or invoice) is required.
• The items must not have been personalized.
• Any complaints must be brought to the attention of our Customer Support team within 3 days of receiving the parcel.
• Items must be unused, with tags intact, and in their original Alara packaging.
• In case of an exchange, if you choose an item of lesser value, the differential amount will not be refunded. Conversely, if you select an item of greater value, you will be required to pay the differential amount. Kindly note that items purchased from our retail store cannot be exchanged through courier; they are eligible for exchange at our retail stores only.

If you wish to raise a complaint within 3 working days of receiving the parcel, kindly contact us via call or email and provide the invoice for review. Our Customer Support team will process your claim within approximately one week.